Operations Retainer
FOR THE VISIONARY FOUNDER WHO WANTS SOMEONE BESIDE THEM TO HOLD THE OPERATIONS, HONOUR THE VISION, AND HELP BRING IT TO LIFETaking the overwhelm out of business so you lead with confidence
You’ve built your business from the ground up, turning your passion into something you're truly proud of. But behind the scenes, you're the glue holding it together with outdated systems, half-baked processes that rely on you remembering everything, and admin marathons that destroy your capacity for creativity and leadership.
WOULDN’T IT BE NICE TO FINALLY….Have the headspace to step fully into your CEO role
Trust that your operations are running smoothly without without triple-checking, reminding your team, or hovering in the backend
Deliver a high-touch experience where clients feel held and your team executes confidently
Go on holiday and actually stay unplugged (no sneaky peeks at your Slack, email, or CRM)
Have a strategic partner who turns “I want to launch this” into a mapped plan, deadlines, and done-for-you execution
Before working with Devon and Alex, I felt like I was just outsourcing tasks. Now, I feel like I have true partners in my business. Devon is my calm-in-the-chaos ally, quietly keeping the wheels turning and making sure nothing slips through the cracks. Alex has this uncanny ability to spot the tiniest detail and then magically build an automation that makes my life easier. They both bring heart as well as skill, and it’s rare to find support that feels this invested in your success. They’re the kind of people you want in your corner.
“I feel like I have true partners in my business”
AGGIE MCCABE, THYROID NUTRITIONIST & MIND-BODY COACHBecause every season of business asks for something different, our ops retainer meets you exactly where you’re at
That’s why our support comes in two levels… so whether you need a strategic right-hand partner or dependable day-to-day implementer, we’ve got you covered.
Online Business Management
We dive into the heart of your business, providing high-level oversight of your operations and handling the heavy lifting. As your trusted ops partner, we turn your big-picture ideas into actionable results. We bridge the gap between strategy and execution, manage your team, and streamline your backend so you can step into your leadership role and scale with confidence.
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The CEO with a big vision who is ready to hand off the operational reins to a strategic partner who keeps things moving behind the scenes so they can stay in their zone of genius and grow without burning out.
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Day-to-day operations oversight
Strategic planning
Project management
Team management
System and process optimisation
Complex automation setup
Launch planning and coordination
SOP development and maintenance
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Retainers starting at £960 p/m
Tech Virtual Assistance
Prioritise your peace with ongoing support. If you find yourself caught up in backend operations instead of working on your long-term vision, our specialised assistance takes care of the day-to-day and ensures seamless execution behind the scenes. This way, you can step away from the tech and admin overwhelm, stay in your zone of genius, and have room to breathe.
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The entrepreneur who needs a support system to handle the time-consuming and tedious tasks, enabling you to concentrate on the work that actually requires you.
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Funnel setup
Course setup and maintenance
Email marketing setup and scheduling
CRM maintenance
Zapier automations
Community and membership support
Admin support
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Retainers starting at £360 p/m
“You are investing the expansion of your business”
It's a relief to know I can trust Alex and Devon to have my back, to think of things proactively, to be invested in the growth of my business, to see the big picture, and to be able to hand over the things that were taking up my brain space. From a tactical perspective: Alex will help take ownership of the millions of thoughts you have as a business owner. He can take on all the things you don’t know when it comes to project management, systems, processes, and team organization. From a personal perspective: Alex and Devon are such a joy to spend time with, they make problem solving genuinely fun.
SARAH SAXTY, BRAND MENTOR & BUSINESS COACH
Why work with us?
We’re Alex & Devon, your operations manager and systems strategist duo for founders who have outgrown their business backend, but not their vision.
With over 8 years experience in strategy and operations, we’ve managed teams of 15+, supported multiple 6 & 7 figure launches behind the scenes, and helped founders build businesses that run smoothly without them needing to be “on” 24/7.
And because we’ve been through burnout ourselves - and learned how to rebuild sustainably - we’re here to make sure you never have to reach (or return to) that point.
Proficient in 20+ platforms…
WHAT OUR FOUNDERS HAVE TO SAY
Frequently Asked Questions
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Tech Virtual Assistance (Tech VA) is task-based execution, handling support and maintenance of tech and systems. Tech VAs are about efficient action and getting things done based on clear direction, not steering the strategy.
Online Business Management (OBM) is high-level oversight of your business operations. It brings together strategic thinking and hands-on implementation to keep things running smoothly day to day, whilst supporting your team and setting your business up for sustainable growth.
OBMs lead and strategise, while Tech VAs execute tasks.
Not sure what you need? Get in touch, and we’ll help you figure it out.
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If you require a blend of OBM and Tech VA, we offer customised hybrid packages tailored to your specific needs.
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The Systems Overhaul is for businesses that need a large structured, strategic setup from the ground up - whether it’s a CRM, a complex project management system, or a complete backend transformation.
Ideal for businesses with no systems in place or those in need of a full rebuild, the Systems Overhaul delivers a done-for-you setup designed for long-term scalability.
After the setup, businesses can transition into an OBM or Tech VA retainer, depending on their needs, for ongoing management, optimisation, and support.
Not sure what you need? Get in touch, and we’ll help you figure it out.
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Our services are available on a month-to-month basis, with no long-term commitment required. This means you can engage our services monthly without being tied to a lengthy contract, giving you the flexibility to continue as long as you need.
However, we highly recommend a minimum of 3 months for our OBM retainer to build and implement strategies that create the best long-term results.